Custom build
An AI customer service agent answers customers instantly across chat, email and SMS, and takes real action: it checks orders, processes approved refunds, updates bookings and changes subscriptions. AI agents for customer service learn your policies and past tickets, resolve routine requests on their own, and hand complex cases to your team with a clear summary.
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| AI Support CrewReady-made | Custom Support AgentCustom build | |
|---|---|---|
| Setup | You set it up in about 60 seconds | Our team designs and builds it with you |
| Channels | Website chat, chat link and QR code | Chat, email, phone, SMS and social, together |
| What it does | Answers questions from your site and docs, hands hard chats to your team | Answers and takes action in your systems: order changes, refunds, bookings, account updates |
| Connects to | Your website and 14 platform setup guides | Your helpdesk, CRM, store, billing and internal tools |
| Best for | Course creators, coaches, agencies, stores and software companies that want 24/7 chat fast | Growing businesses with high support volume or complex workflows |
| Get started | Get AI Support Crew | Book a Strategy Call |
Many businesses start with AI Support Crew and add a custom agent as they grow.
Want something live today? Try AI Support Crew, our ready-made support product.
Capabilities
Answers product, policy, billing and order questions in seconds across every channel.
Looks up orders, issues approved refunds, updates bookings and changes subscriptions.
Learns from your help center, docs and past tickets, and updates when policies change.
Routes sensitive or complex issues to a person with a clear summary and suggested reply.
Recommends the right product or plan and offers retention options before a cancellation.
Tracks resolution rate, satisfaction and top issues so you can fix root causes.
Named plays
Faster answers and a lighter queue for your team.
A stronger rating and a steady stream of referred buyers.
Night and weekend demand turns into morning appointments.
A traditional chatbot follows a script and points people to articles. An AI support agent understands the request, checks your systems, takes the action such as processing a return, and confirms the result. It resolves the issue rather than deflecting it.
Order status, returns and refunds within policy, booking changes, account and billing questions, product guidance, troubleshooting steps and collecting details for complex cases. You approve which actions run automatically.
Done well, it raises satisfaction because customers get answers immediately. We set clear escalation rules, monitor conversations and tune the agent weekly at launch so quality stays high.
Related services
AI Support Crew is our ready-made product. You set it up in about 60 seconds and it answers website chat from your site and docs, handing hard chats to your team. A Custom Support Agent is built by our team into your helpdesk, CRM, store and billing, works across chat, email, phone, SMS and social, and takes real actions like refunds and booking changes.
It depends on your mix of requests and how many actions the agent is allowed to take. We measure your current ticket categories during the audit and give you a realistic estimate before building anything.
Yes, within limits you set, such as amount thresholds or order age. Anything outside those limits waits for a team member to approve with one tap, and every action is recorded in an audit log.
Yes. The agent can detect and reply in dozens of languages while keeping your policies and tone consistent, and it hands off to the right team member when a human is needed.
Free strategy call
30 minutes with our team. You leave with your top 3 agent opportunities and a clear plan.